June 7, 2026
THINGS MY CLIENTS TOLD ME, VOL. 3

The Best Mistake I Ever Made


I want to say it was intentional. I really do. It would make a much better story if I told you I looked at my appointment book, saw an opportunity, and decided to play a little providence.

That is not what happened.

What happened is that I double-booked a Tuesday afternoon in a way that should have been a disaster and somehow — through a combination of luck, chaos, and the fact that kids’ haircuts are mercifully short — became the best scheduling mistake of my career.

Tom had been bringing his son in for about a year. Divorced, quiet, the kind of dad who showed up early and always said please and thank you and clearly had no idea what to do with his hands while he was waiting. Nice man. The sort of nice that’s a little sad around the edges.

Linda had been coming to me longer. Two daughters, efficient, capable, the kind of woman who manages everything so smoothly you almost don’t notice she’s doing it alone. She went to the same church as Tom. They’d been occupying the same general orbit for years — the polite hello, the nod across the parking lot — without ever quite landing in the same conversation.

And then I accidentally put them both in my chair on the same Tuesday at two o’clock.

I was apologetic. They were gracious. The kids immediately started talking to each other the way kids do, like they’d been friends for years and were just now getting around to meeting. Tom and Linda started chatting the way two people do when they’ve been a little lonely for a while and suddenly the talking is easy.

I did four haircuts. I stayed extremely busy and minded my own business entirely.

By the time they all left, Tom was holding the door open for Linda, and she was laughing at something he said, and honestly I had to turn around and pretend to organize my station because it was just a little much for a Tuesday afternoon.

They were engaged six months later. I did Linda’s hair for the wedding.

She thanked me in her toast. Said I had a gift.

I do have a gift. It’s just that most days it looks a lot like a double-booked appointment book and a smile that says I meant to do that.